1 Who we are and how these terms apply
1.1 CreatorCall is a service operated by TERCZA Limited, registered in England and Wales with company number 16716012, whose registered office is 3 Cumming Street, London, England, N1 9HW. In these terms, “CreatorCall”, “we”, “us” and “our” mean that company. Our legal and customer service email is support@creatorcall.io. We are not currently registered for UK VAT. Any applicable tax and the total amount payable will be shown before you confirm an order.
1.2 These terms govern business use of our website, account, campaign tools, creator discovery and outreach, shortlists, communications, contracts tools, draft reviews, payment coordination and performance tools. The features available to you depend on your plan, any separately purchased service and the supported countries and integrations shown when you order.
1.3 “Customer” and “you” mean the business accepting these terms, including a sole trader acting for business purposes. A “user” is a person authorised to access its account. A “creator” is the person or business offering content, advertising or related services. A “Creator Call” is a submitted request for a shortlist of interested creators against stated requirements. A campaign can contain planning, a Creator Call and later work with selected creators.
1.4 You accept these terms when you create an account or place an order. The current version is always published at creatorcall.io/terms, and your order information is available in your account. If you use the service on behalf of a business, you confirm that you have authority to bind it. An agency must identify the business contracting with us and have authority to use its clients' information, instruct outreach and enter any creator engagement. An agency remains responsible for its own orders unless we expressly agree that its disclosed client is our customer.
1.5 Customer accounts are for people aged 18 or over acting for business purposes. Do not open a customer account for personal consumer use. A creator is not required to be 18 solely because the customer must be an adult. A creator may participate only where the work, contracting, communications and payment arrangement comply with applicable law and the eligibility requirements of the relevant service and payment providers. Clause 7.7 addresses age, authority and safeguards. This wording does not remove rights that apply because of a person's actual status.
1.6 Your accepted order or separately signed agreement controls any expressly agreed service or price variation. The payment annex controls the specific payment process, and an executed data processing addendum controls processing carried out on your instructions. Otherwise these terms apply. Our Privacy Policy explains data processing and is not a request for blanket consent. Your agreement with a creator is separate and cannot change obligations we have not accepted.
2 Accounts and access
2.1 Give accurate account, business and billing information and keep it current. Protect login credentials, restrict access to authorised users, and tell us promptly if an account or payment instruction may have been compromised. You are responsible for instructions genuinely given by your authorised users; this does not make you responsible for loss caused by our own breach or override mandatory payment protections.
2.2 Do not share an individual login outside your business, bypass plan limits, access another customer's records, or sell access to the service. We may require proportionate verification of your identity, business, authority or payment details where reasonably necessary for security, service delivery or compliance.
2.3 Free and sample campaigns can demonstrate features that your plan does not include for live campaigns. Sample people, messages, results and media are illustrations, not offers from actual creators or promises of results. Purchasing credits does not by itself upgrade feature access.
3 Planning and submitting a Creator Call
3.1 Before submitting, review the campaign type, requested number of creators, locations, channels, niche, deliverables, budget or rate guidance, usage rights, optional evidence requirements, credit cost and delivery date. You are responsible for making the instructions accurate, lawful and suitable for your campaign.
3.2 Sponsored campaigns ordinarily involve creator publication on their channels. UGC campaigns ordinarily involve content supplied for your use. Affiliate campaigns ordinarily involve your own or an external affiliate programme. The actual creator contract must define the work, rights, compensation and any publication obligation. A label alone does not do so.
3.3 By submitting, you authorise us to identify and contact suitable creators about the named brand and campaign. We may include the campaign information, relevant brief material and requirements you supply in outreach. Do not submit confidential launches, personal data or other material that must not be disclosed to prospective creators unless we have expressly agreed an appropriate restricted process.
3.4 Outreach is prepared and sent through our service. Unless expressly agreed otherwise, you do not approve each outgoing outreach message. We remain responsible for our own lawful use of the outreach channel and our own representations. Your instruction to contact someone does not authorise unlawful marketing or remove our obligations to respect objections.
3.5 We may reject or pause a request that is unlawful, deceptive, materially incomplete, technically unsupported or unsafe to fulfil. We will explain the reason where lawful and practicable. If we refuse a request before providing the ordered service, we release the corresponding reserved credits. If a problem affects only part of an order, we will discuss a proportionate correction or remedy.
3.6 You may edit a draft before submission. After submission, changes or cancellation require our agreement because outreach may already have begun. Contact support@creatorcall.io promptly. We will explain the effect on scope, timing and credits before you authorise a material change. This does not limit remedies for our breach.
4 Delivery and the meaning of verified
4.1 The service is the provision of a shortlist meeting the accepted Creator Call, not the purchase or guarantee of a creator's later work. A qualified creator is one whose recorded response expresses interest and whose available information or supplied evidence meets the applicable requirements at qualification. We may use automated checks, AI assistance and operational review to prepare results.
4.2 “Verified” refers to the checks and evidence described for that result. It is not a blanket identity, background, fraud, audience-authenticity, legal-compliance or performance certification. Creator-reported analytics, public metrics, fit scores, rates and availability have the limitations and dates shown. Ask us to investigate material inaccuracies. We must still exercise reasonable care and skill and accurately describe the checks we provide.
4.3 Interest in discussing a campaign is not an acceptance of a final contract. A creator may negotiate, change availability or decline a final engagement. You must agree the work, final price, deadlines, rights and other terms with the creator. We do not promise sales, conversions, impressions, return on investment or a booking with every delivered creator.
4.4 The delivery date and service option confirmed at submission govern the order. “In as little as two business days” is a description of qualifying service options — the fastest window, which needs express on a one-creator Creator Call — not a universal delivery promise. For the current delivery calculator, a business day means Monday to Friday in Europe/London, including UK bank holidays; counting begins after the local submission date. If that convention changes, the new convention will be shown before you order. The confirmed calendar date takes priority over generic marketing estimates.
4.5 If fewer qualified creators are delivered than ordered, the unconsumed reserved credits are released automatically. This is a service-credit adjustment, not a cash payment. If we miss a promised date or materially fail to provide the ordered service, contact us. We will investigate and offer an appropriate remedy, which may include correction, re-performance, a credit adjustment or a refund where required by law or agreed under clause 6. We do not treat shortfall release as the exclusive remedy for every service failure.
4.6 Hidden additional results may be available to reveal for the stated credit price for 14 days after shortlist delivery. This is the reveal window only. It is not a deadline to raise a complaint, exercise a legal right, or open or continue a conversation with a delivered or revealed creator. Access to retained records is subject to plan entitlements and account status. The Privacy Policy distinguishes records with automatic expiry controls from records for which no automatic expiry is currently implemented. The absence of an expiry control does not limit a person's privacy rights or justify retaining unnecessary personal information.
5 Plans and credits
5.1 The checkout or accepted order states your price, currency, billing period, included allowance, features, taxes and any additional charges. Existing subscribers may have different historical offers. Marketing for a new offer does not automatically change an existing subscription.
5.2 Monthly subscriptions are billed for each monthly period. Annual subscriptions are charged upfront for the annual period; an advertised monthly equivalent is not a monthly instalment plan. For the annual offers, the annual credit allowance is granted upfront. Credits from a monthly subscription expire at the end of the billing period that granted them; annual subscription credits expire at the end of that annual period. Top-up credits expire 12 months after purchase. The wallet shows expiry dates.
5.3 Credits are a limited contractual entitlement to specified CreatorCall services. They are not creator remuneration, a bank deposit or a general-purpose payment balance. You cannot transfer or redeem them for cash except where we agree a refund or the law requires one. We do not use credits to pay creators.
5.4 When a Creator Call is submitted, the displayed credits are reserved. The agreed credits are consumed for the creators actually delivered and for additional results you choose to reveal. Qualifying someone for a hidden result does not itself charge you for revealing them. Specified tools can also consume credits at the price displayed before use.
5.5 Released credits keep their original lot expiry if it has not passed. If a non-grace lot expires while credits are reserved, the released amount is reissued once as a grace lot. In the current system, where a current subscription period end is available, its expiry is the end of the following billing period; otherwise the fallback is 30 days after release. The applicable date is shown in the wallet. An expired grace lot is not extended repeatedly. We do not describe released credits as having unlimited validity.
5.6 Included or “unlimited” tools and Juno access remain subject to reasonable anti-abuse, technical capacity and security controls. Unlimited means no stated normal-use allowance within the relevant plan; it does not authorise automated bulk use, resale or interference with other customers. We will not use undisclosed restrictions to materially withdraw the service purchased.
5.7 Unless your order says otherwise, your subscription renews for the same period until cancelled. You may request cancellation through account billing or support@creatorcall.io before renewal. Cancellation takes effect at the displayed period end and stops later renewals. It does not cancel a creator contract, reverse an authorised creator payment or extend credit expiry.
5.8 When you upgrade within the same billing period type, you pay the difference between your current plan's price and the new plan's price, and we add the difference between their credit allowances. The charge and allowance are not prorated according to the time remaining. Your renewal date stays the same, the added credits expire at that period end, and existing credit lots keep their expiry dates.
When you switch from monthly to annual billing, you pay the full price of the selected annual plan and receive its full annual credit allowance. A new annual billing period starts on the switch date and renews a year later. We do not refund or credit back the current month as part of the switch; its remaining credits keep their original expiry dates. If you select a lower annual tier, its feature limits apply from the switch.
Other supported downgrades and changes to a shorter billing period take effect at the next renewal, as shown before confirmation. Some combinations may require support rather than being available through self-service. We will show the amount payable, credits added, feature changes and relevant expiry and renewal dates before you confirm. These rules do not limit the remedies in clause 6 or rights that cannot lawfully be excluded.
5.9 A lower plan or cancelled subscription can restrict live workflow and performance features even where records are retained. We will state the consequences before the change and provide the supported completion or export route for work already underway. Do not rely on a subscription cancellation to release you from an obligation to a creator.
5.10 We will give at least 30 days' notice of an increase in your recurring price or a material reduction in your purchased plan, taking effect no earlier than your next renewal. You can cancel before it applies. A future price change does not reprice credits already consumed or completed creator payments. If a legal or security requirement requires an earlier change, we will explain it and provide any appropriate remedy for prepaid services we cannot deliver.
6 Fees and service complaints
6.1 Pay the charges you expressly authorise. Prices will clearly state whether they include VAT or other applicable taxes. Any tax properly due and additional charge must be shown before payment. Do not infer that a USD price means no UK VAT applies.
6.2 We will provide the receipt or invoice required for our own supply. A creator's invoice, a Stripe receipt and our transaction summary serve different purposes. The payment annex explains creator invoices and the service fee. A payment-record PDF labelled as not a tax invoice does not replace a required invoice.
6.3 We do not provide a refund merely because you change your mind after a paid subscription period begins. Cancellation stops the next renewal and ordinarily takes effect at the end of the current paid billing period. For a monthly subscription, this is the end of its monthly billing period, not necessarily the end of the calendar month. Annual subscriptions remain governed by the annual billing period described in clause 5.2. Unused top-ups and correctly consumed credits are not ordinarily cash-refundable. These rules do not exclude remedies for non-conforming services, duplicate or unauthorised charges, misdescription, fraud, our breach or non-excludable law.
6.4 Tell support@creatorcall.io about a service complaint with the order, campaign or payment reference and the issue. Please do so promptly to preserve evidence. We will acknowledge it within five business days and aim to resolve it within 15 business days; if more time is needed we will explain why and give an update date. These support commitments do not shorten statutory claim periods.
6.5 Where an affected service cannot reasonably be corrected or re-performed, we will refund the appropriate charge for that affected service or agree another proportionate remedy. We will not require you to accept credits instead of a cash remedy to which you are legally entitled. A complaint about our shortlist service is separate from a dispute over a creator's later work.
6.6 We may investigate suspected fraud, a chargeback or a reversed credit purchase and prevent further spending of genuinely disputed credit value. We will not charge you twice, remove unrelated paid value without justification, or prevent you from making a legitimate dispute. A payment-provider decision does not necessarily determine all contractual rights.
7 Working with creators
7.1 You decide whom to engage and enter the creator agreement in your own or your disclosed client's name. The brand and creator contract directly for creator services. CreatorCall facilitates communication and agreement; we do not undertake the creator's work or guarantee its performance, the brand's payment obligations or campaign results. We are not the adjudicator of a disagreement about creator work. Our responsibility for our own services, payment instructions and data processing remains governed by these terms and applicable law, including rights and liabilities that cannot lawfully be excluded.
7.2 Clearly agree the deliverables, channels, schedule, approvals, revision limits, fee and taxes, payment milestones, cancellation consequences, disclosure labels, publication period and permitted content use. Paid-media use, whitelisting, Spark Ads, exclusivity, territory, duration, editing, music and other third-party rights need express agreement. A platform action does not grant rights that the creator does not own or has not licensed. You are responsible for any tax reporting or withholding obligations on fees you pay creators, including any US information returns.
7.3 You must supply truthful product information and substantiation for claims, ensure the campaign and product are lawful in each target market, and make clear advertising disclosures part of the brief, contract and review. Regulated campaigns are not automatically excluded merely because of their category, but they must meet the applicable licensing, promotion, targeting, age, endorsement and platform requirements before work begins. General availability of a campaign type does not permit a prohibited product, audience or under-age endorsement. We may require evidence and restrict a request that cannot lawfully be supported. You and the creator each retain your own legal responsibilities. Our screening, template or approval button is not regulatory clearance.
7.4 In an affiliate campaign, you are responsible for the underlying programme, reliable tracking links or codes, attribution rules, returns and fraud treatment, commission calculation and settlement unless a separate order expressly says otherwise. Using our payment tools does not transfer those obligations to us.
7.5 Chat and email relay support communication; they are not confidential communications with a legal adviser. Authorised personnel and service providers may access relevant communications to operate, support or investigate the service as described in the Privacy Policy. Email delivery and response times depend on third parties and recipients. Opening a conversation can send a selection notification to the creator.
7.6 Draft approval records the customer's review instruction. It is not a guarantee of advertising legality, creator ownership or payment. Contract execution, draft approval, invoice upload, a scheduled due date and bank payout are distinct events. Keep copies of the final work, contracts and financial records needed for your business.
7.7 Before engaging a creator, you must take reasonable, proportionate steps to establish their age and legal capacity and ensure that any consent, authority, licence and safeguarding arrangements required for the proposed work are in place. This includes applicable requirements where the creator lives or works and in each market targeted by the campaign. A person acting for a minor must have the authority legally required for that role. If a required check or permission is missing, you must not proceed.
Inclusion in a shortlist or a fit score is not confirmation of age, contractual capacity or eligibility for age-restricted work. Providing platform access does not, by itself, appoint CreatorCall as a guardian or supervisor or determine employment status; those questions depend on the actual arrangements and applicable law. You are responsible for your campaign instructions and the obligations imposed on you. Nothing in this clause excludes or transfers any duty or liability that CreatorCall itself has under applicable law. The limitations in clause 12 apply only to the extent permitted by law.
8 AI tools and document generation
8.1 Juno and our other AI features can assist with plans, briefs, contract drafts, matching and performance interpretation. Their output can be incomplete, inaccurate or unsuitable. Review it before submitting a Creator Call, signing a contract, making a payment or publishing a claim. These tools do not provide individually retained legal, tax, investment or other regulated advice.
8.2 AI processing can include your prompts and relevant account or campaign context and can involve the providers described in our Privacy Policy. Do not enter unnecessary personal information, special-category information, credentials, privileged material or information you lack authority to share.
8.3 An AI message saying a campaign has been drafted does not itself constitute your approval to launch, pay or sign. Actions that require your confirmation must receive it. Report an output or action that appears incorrect so we can investigate.
8.4 Subject to rights we can lawfully grant, you may use generated material for your business. Outputs may resemble those produced for others and may not qualify for exclusive intellectual-property protection. You must obtain any necessary third-party permissions. We do not exclude responsibility for our own service obligations by labelling a feature AI or beta.
9 Content and data rights
9.1 You retain your rights in material you provide. You grant us a non-exclusive licence for the duration needed to host, copy, process, format, transmit and display that material to supply the service, including authorised outreach and necessary service providers. This is not a licence to publish your confidential campaigns in our advertising or train general-purpose models without an appropriate separate basis and agreement.
9.2 You confirm that you have the rights and lawful authority needed for the material and instructions you submit. Tell us if a brief or upload must be removed or restricted. We may preserve limited evidence where legally required or necessary for a dispute, as explained in the retention policy.
9.3 We and our licensors retain rights in the platform, software, interface and documentation. During your permitted use we grant you a limited licence to use them for your business. Nothing transfers ownership of a creator's image, name, work or social-media account.
9.4 Delivered creator information is for genuine campaign assessment and engagement by your business and its properly authorised client. Do not resell, republish, harvest, build a competing contact database from it, or use it for unrelated bulk marketing. Your use of downloaded contacts must have its own lawful basis and respect objections. Removing information from CreatorCall does not automatically remove copies another lawful recipient holds.
9.5 For data we process solely on your documented instructions, the parties must enter an appropriate data processing addendum. For our own account, security, billing, discovery, suppression and other independently determined processing, we act as a controller as described in the Privacy Policy. Labels in these terms cannot override the parties' actual legal roles.
9.6 Each party must protect the other's non-public business information using reasonable safeguards and use it only to perform this agreement or exercise a lawful right. It may disclose information to authorised staff, advisers and providers who need it and are bound by appropriate confidentiality duties, or where required by law. Where lawful, it will give advance notice of a compelled disclosure and limit its scope. This duty does not apply to information independently developed, lawfully received without restriction, or already public without a breach. Material you expressly authorise for creator outreach may be disclosed for that purpose. On closure, confidential material is returned or deleted subject to justified retention. The duty continues for as long as the information remains confidential.
10 Acceptable use and service protection
10.1 Do not use the service for unlawful campaigns, discriminatory or deceptive selection, fabricated engagement, false testimonials, undisclosed advertising, harassment, impersonation, infringement, prohibited products or unauthorised regulated promotions. Do not upload malware, attempt unauthorised access, evade security or scraping limits, expose private information, or circumvent a creator's objection.
10.2 We may remove material or restrict the minimum necessary functionality where reasonably required to protect people, comply with law, investigate a serious breach or prevent material service harm. We will give reasons and an opportunity to respond where practicable and lawful. A restriction is not an automatic forfeiture of all unrelated paid services.
10.3 We use reasonable care and skill to provide the service. Maintenance, internet services, social platforms, email, AI, payment and signature providers can affect availability. We do not promise uninterrupted access unless a separate service-level agreement expressly does so. Where a failure falls within our responsibility, the remedies in these terms apply.
11 Ending the service and data access
11.1 Either party may end the agreement for a material breach that is not remedied within 14 days of written notice, or immediately for an irremediable serious breach or where continued service would be unlawful. Non-payment restrictions should concern the affected service and allow a reasonable opportunity to correct an innocent payment failure.
11.2 We may discontinue the service for business reasons on at least 30 days' notice. If we end paid services without your breach, we will refund unused prepaid subscription time and unused purchased service value that cannot be supplied, subject to lawful allocation and avoiding double recovery.
11.3 On closure, your licence to use the service ends, outstanding legitimate payment obligations remain due, and existing creator agreements remain in force according to their own terms. We will provide a reasonable export opportunity, normally 30 days where lawful and safe. Account closure or campaign archiving does not itself erase the underlying history. The Privacy Policy explains the current retention controls, records without an automatic expiry and how to exercise privacy rights. A lawful erasure request must be assessed separately from the ordinary expiry of a record, and account closure does not remove that right.
11.4 Clauses needed to resolve accrued payments, disputes, confidentiality, intellectual property, permitted retention and liability continue after termination. Termination does not cancel a person's privacy rights.
12 Responsibility and liability
12.1 Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability or remedy that cannot lawfully be excluded or limited. Nothing limits an individual's statutory data-protection rights or a payment protection that applies by law.
12.2 Subject to clause 12.1, neither party is liable to the other for indirect or consequential loss. We do not guarantee campaign profit or audience outcomes, but this does not exclude direct loss where doing so would be unlawful or unreasonable.
12.3 Subject to clauses 12.1 and 12.4, our aggregate liability arising from the service in a 12-month period is limited to the greater of £1,000 and the fees paid or payable to us for our own services in that period. Amounts due to be refunded, returned or correctly transferred, and creator principal amounts we are obliged to account for, are not extinguished by this cap. Creator remuneration is not counted as our service fee merely because payment passes through our Stripe platform account.
12.4 For our breach of confidentiality or our contractual data-protection obligations, the cap is twice the amount in clause 12.3. This is an allocation between businesses and is subject to applicable law. It does not cap compensation rights held independently by affected individuals.
12.5 Each party must take reasonable steps to reduce avoidable loss and must not recover twice for the same loss. A third-party provider's involvement does not excuse our own failure to perform an obligation we have accepted. We do not transfer every creator fraud or payment-processing risk to the customer by a blanket disclaimer.
13 Changes and general terms
13.1 We may update these terms for genuine legal, security or service reasons. Material changes require at least 30 days' notice unless an earlier change is required by law or urgently needed for security. We will explain your cancellation and any applicable refund rights. We will not retrospectively change completed orders or rely solely on silent continued browsing to accept a new payment liability.
13.2 Neither party may assign obligations in a way that materially reduces the other's protections. We may transfer the business and this agreement to a successor that assumes our obligations, giving notice and preserving applicable data rights. You may not transfer an account to a different contracting business without our reasonable verification and agreement.
13.3 An event outside reasonable control excuses delay only to the extent it prevents performance despite reasonable mitigation. It does not justify retaining payment for a service we cannot ultimately supply without an appropriate remedy.
13.4 A failure to enforce a right is not a waiver. If a term is unenforceable, the remaining terms continue where lawful. These terms and the accepted order constitute the agreement for the service, without excluding fraud, statutory remedies or express written commitments. No person receives rights under the Contracts (Rights of Third Parties) Act 1999 unless expressly stated.
13.5 These business terms are governed by the law of England and Wales, and its courts have jurisdiction, subject to any mandatory rule that gives a person protection or jurisdiction elsewhere. Raise a dispute with support@creatorcall.io so the parties can attempt resolution, without delaying an urgent court application or action needed to preserve a limitation deadline. No clause requires a person to abandon a regulator complaint or mandatory legal remedy.
Annex A Creator payment terms
A1 What the payment facility does
When the brand continues to Stripe for an eligible creator payment, Stripe shows the creator amount, the service fee and the total. The brand authorises payment on Stripe's page using the supported bank-payment method for the selected currency. We instruct Stripe to transfer the agreed creator amount to the creator's connected Stripe account through CreatorCall's Stripe platform account. The brand, creator, amount, currency and service fee are shown before confirmation.
The current creator-payment methods are Pay by Bank for GBP and EUR, and ACH Direct Debit for USD. Creator-payment Checkout does not offer cards or an option to save a payment method through our payment flow. Subscription and service-credit purchases use separate billing arrangements. Payment authorisation, settlement, transfer and bank payout are distinct events. A bank debit may remain pending after Checkout is completed and may subsequently fail or be returned. Returning from Stripe's page does not by itself mean that payment has settled or reached the creator's bank.
This process does not hold funds pending approval of creator work and does not decide the merits of a dispute about that work. It is not an escrow service or a promise that funds are ring-fenced as client money. Stripe may apply verification, authentication, reserves, restrictions, reversals and payout delays under its terms and applicable law. We do not promise that transfer initiation means the creator's bank has received cleared funds. We retain responsibility for our own payment instructions and other obligations.
Whether and when a payment discharges the brand's debt to the creator is governed by the underlying creator agreement and applicable law. A payment status shown in CreatorCall is a processing record and does not, by itself, determine that legal question.
A2 Authorisation and security
A payment schedule or due date is a reminder and does not itself instruct an automatic creator charge. Signing a contract, uploading an invoice or approving a draft does not substitute for the required payment confirmation. Continuing to Stripe opens its payment page; the brand gives payment authority there for the amount, payee and currency it confirms, together with the disclosed service fee. Bank authentication or a debit mandate may be required under the applicable payment method.
Use a bank account you are authorised to use and keep contact details current. Verify unexpected payment changes through a trusted channel. Contact support@creatorcall.io immediately if a payment is incorrect or unauthorised. We will investigate and cooperate with Stripe and the parties, without limiting applicable payment-dispute rights.
A3 Creator onboarding
Creators receiving payments must complete Stripe onboarding for a supported country, provide accurate verification and payout information and accept the applicable Stripe connected-account terms. Stripe collects relevant identity and bank details through its own process. CreatorCall receives information needed to administer payment eligibility, status, reconciliation, support and any applicable reporting.
Creators must separately accept these CreatorCall payment terms before we rely on them. Acceptance of Stripe's terms alone is not acceptance of ours. A creator does not need a CreatorCall login for email-based participation, but must have access to the accepted terms and a record of the acceptance.
A4 Amounts and charges
The creator payment amount is the gross agreed amount entered for that creator payment, including creator VAT or other taxes where applicable. The brand and creator must agree the correct amount and reconcile it against any invoice before confirmation. Uploading an invoice does not automatically change the payment amount, and the current payment flow does not require an invoice attachment before payment.
The amount payable by the brand comprises two lines: the agreed creator amount and a service fee of 3.5% of the creator amount. We add the service fee to the brand's total rather than deducting it from the amount instructed to the creator. The fee is rounded to the nearest minor currency unit, with a half-unit rounded up, and has no cap and no minimum. This is not a guarantee against separate currency conversion, payout or bank charges imposed by providers. Any known additional charge under our control and applicable tax will be disclosed before confirmation.
The service fee is CreatorCall's charge for the payment facility and is not a pass-through of Stripe's cost on that transaction. The fee is recorded for the payment attempt, so a later change to the fee does not rewrite a completed payment's charges. It is charged to the brand and is not deducted from the instructed creator amount.
A5 Refunds and disputes
A dispute about creator work should be raised with the other party and documented against the creator agreement or pursued through the available lawful dispute process. CreatorCall does not offer a creator-performance guarantee, purchase-protection scheme or contractual dispute-adjudication service. This does not prevent us from providing records or taking action where required by law, Stripe's applicable requirements, or our own obligations. It does not exclude responsibility for our own error or breach.
Refunds require the contractual or legal basis and the appropriate instruction or authority. They are processed through the original payment system where possible. A refund of the payment and a reversal of the creator transfer are distinct operations. A refund request is not a guarantee of recovery from the creator, nor does creator withdrawal remove a repayment obligation that exists under law or a separate valid agreement.
We may pause affected payment activity while investigating a credible fraud, compliance, returned-payment or dispute issue, with proportionate notice where lawful. We will give the parties a reasonable opportunity to provide evidence. We will correct our own erroneous instruction and return sums that we are legally required to return. Use of a bank-payment method does not remove legal refund rights or make every payment final and immune from loss.
These terms do not create a unilateral right for CreatorCall to debit a creator, impose a reserve, set off unrelated sums or recover every platform loss. Any specific repayment or recovery right must arise under applicable law or a separate valid agreement. An agreed recovery provision must identify its circumstances, evidence, notice, permitted amount and challenge route.
A6 Invoices and tax reporting
CreatorCall supplies its own subscription, credit and payment-facility services and must account for its own charges as required by law. Creator services are agreed directly between the brand and creator. A payment record or Stripe receipt is not automatically a VAT invoice for the creator's supply or for the service fee.
The creator supplies its services to the brand under their agreement and must issue any invoice legally required for that supply. The current platform allows the brand to attach an invoice supplied by the creator and produces a payment record labelled as not a tax invoice. CreatorCall does not currently self-bill on the creator's behalf. Any future self-billing requires a valid separate arrangement and an implemented invoicing process. CreatorCall remains responsible for any receipt or invoice required for its own supplies.
Each party is responsible for taxes imposed on it by law. This does not remove any obligation on CreatorCall to invoice, charge VAT, verify information, report seller earnings, withhold tax or cooperate with a tax authority. Where legally required, we may request and verify relevant tax identity, residence and payment information and disclose reportable information to the appropriate authority. We will explain the applicable collection and reporting in our Privacy Policy and provide any statement required by law. A third-party payment provider's reporting does not necessarily satisfy our separate obligations.
A7 Supported use and governing terms
The facility is only available for supported business transactions, countries, currencies and payment methods. General campaign availability does not mean that every creator country or bank account is eligible for payment through the facility. The supported payout destinations and any amount limits will be shown before setup and payment. Do not use it for unrelated transfers, unlawful products, sanctions evasion or simulated services. Restricting a payment facility does not by itself cancel the underlying creator agreement. Clauses 6, 9.6, 10, 12 and 13 apply to our own payment service obligations, subject to mandatory law and the separately accepted creator terms. For a creator accepting this annex, references in those incorporated clauses to “you” mean that creator, and references to the service mean this separate payment relationship. Creator acceptance does not order a subscription, bind the brand or make the creator a party to the brand's account contract. Any applicable cap floor must be reviewed for that separate creator relationship rather than calculated by assuming the creator bought a subscription.
Annex B Referral and Partner programme terms
B1 Who may take part
Every account has a referral code, including an account on the free plan. An account has one code at a time, and an account may not use its own code. Partners apply and we decide each application; we may decline without giving reasons beyond those we record. Partners must be paid in a country our payment provider supports for payouts. Staff accounts and suspended accounts neither earn nor count as referrals. Rewards are earned on the brands you refer, and never on the brands they refer.
B2 What is earned
A referrer earns 25% of a referred brand's plan spend in cash and 25% in credits. A partner earns 35% in cash and no credits. Rewards are earned on plan payments only, which are monthly and annual subscription payments, plan upgrades and a move to annual billing; top-up purchases and the creator-payment service fee earn nothing.
Rewards are earned for 6 months from the referred brand's first plan payment. A payment counts for the part of the period it pays for that falls inside those months, so an annual payment counts for at most half of itself. A reward is figured on what we actually collected, after any discount and before tax. The rates that apply to a referral are the rates in force when the code was attached; a later change does not alter it.
B3 The discount the referred brand receives
A brand that attaches a referral or partner code receives 20% off its first plan payment. On an annual plan the discount is that percentage of one month's share of the annual price. The plan's full credits are granted either way. A code can be attached until that first payment and not afterwards, one code per account, and codes do not combine.
B4 When rewards are paid
Rewards are held for 30 days from the payment that earned them, then become available. Credits are added to your wallet as top-up credits: they are valid for 12 months, can be spent without a plan, and are worth $2.50 each for the purpose of these terms.
Cash is paid on the 1st of each month through our payment provider, with no minimum, once you have completed its payout setup. If your payout setup is not complete when a monthly payment runs, or you are in a country it cannot pay, the cash half is added to your credits instead at the same value. A partner's cash is never converted: it waits until the partner can be paid. If a payment cannot be made for a reason on our side or our provider's, the cash stays in your balance and we try again at the next monthly payment.
B5 Refunds, chargebacks and fair dealing
If a payment that earned a reward is refunded or charged back, the reward on it is reversed, including after it has been paid, and the amount is taken from future earnings. Reward credits that have not been spent are removed. A claim we block for the reasons in B6 earns nothing, and rewards that have not yet been released are void.
B6 Conduct
You may not use your own code, a code from an account under the same control, or a payment method belonging to the referrer. You may not bid on our name or our trade marks in paid search, list codes on coupon, voucher or deal sites, send unsolicited email or messages, impersonate us, or describe the product in a way that is untrue. Where you promote CreatorCall for reward you must make that plain to your audience, as advertising rules require. We may hold a reward while we look into a pattern, and may end a partnership for a breach of this clause.
B7 Tax
Rewards are paid gross. You are responsible for any tax, and for any reporting or registration, that applies to what you receive, wherever you are. We do not withhold tax from a reward. We may ask for information we reasonably need to make a payment or to meet an obligation of our own, and may hold a payment until we have it.
B8 Changing or ending the programmes
We may change the rates or the rules for referrals made after the change, and we may end either programme, in both cases with reasonable notice on this page. Referrals already attached keep the terms recorded against them. If you ask us to erase your account, rewards that have not been paid are forfeited, because there is no longer an account to hold them. Ending a programme does not affect a payment already sent.